primebet Privacy Policy

1. Introduction

primebet ("primebet," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who access and use the primebet Platform at https://primebet.one (the "Platform"). This Privacy Policy describes how primebet collects, processes, stores, shares, and protects personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering a primebet account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with the primebet Terms & Conditions. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

primebet collects personal data that you provide directly, data generated through your use of the Platform, and data received from third-party verification and payment service providers. The categories of personal data we collect include:

primebet does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data beyond what is necessary for KYC photograph verification.

3. How We Use Your Personal Data

primebet processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your primebet account, including processing your primebet Login credentials and verifying your identity;
• Service Delivery: To provide access to all primebet games and features, including slots, live casino, bingo, sabong, Super Wheel, Lucky Dragons, and sports betting;
• Payment Processing: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BDO, BPI, and Metrobank;
• Regulatory Compliance: To comply with PAGCOR regulations, anti-money laundering (AML) obligations, and other applicable Philippine legal requirements, including mandatory record-keeping;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer deposit limits, self-exclusion requests, and other responsible gaming tools;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account abuse, and other prohibited conduct;
• Customer Support: To respond to your enquiries, complaints, and support requests;
• Platform Improvement: To analyse usage patterns and improve the performance, features, and user experience of the primebet Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

primebet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and primebet (i.e., the Terms & Conditions), including account management, game provision, and payment processing;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements and AML obligations;
• Legitimate Interests: Processing is necessary for primebet's legitimate interests in fraud prevention, platform security, and service improvement, provided such interests are not overridden by your data protection rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

primebet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya, BDO, BPI, Metrobank, and other Philippine payment processors, solely to facilitate deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and AML screening services engaged to verify player identity and comply with regulatory requirements;
• Technology Service Providers: Cloud hosting, platform infrastructure, and analytics providers who process data on primebet's behalf under strict data processing agreements;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or regulatory obligation;
• Law Enforcement: Philippine law enforcement agencies, where required by valid legal process, court order, or applicable law.

All third-party service providers engaged by primebet are contractually required to maintain the confidentiality and security of your personal data and to process it only in accordance with primebet's instructions and applicable Philippine data privacy law.

6. Data Retention

primebet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, primebet retains account and transaction records for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and PAGCOR record-keeping requirements. Gaming activity logs are retained for a minimum of three (3) years.

Where personal data is no longer required for any lawful purpose, primebet will securely delete or anonymise it in accordance with our internal data retention schedule.

7. Security Measures

primebet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the primebet Platform;
• Encryption of sensitive data at rest, including financial account details and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to- know basis;
• Regular security assessments and penetration testing of the primebet Platform;
• Two-factor authentication options available for player accounts;
• Secure, audited data centres with physical access controls.

While primebet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, primebet will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012.

8. Cookies & Tracking Technologies

primebet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the primebet website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function, including maintaining your primebet Login session and security tokens. These cannot be disabled;
• Performance Cookies: Collect anonymised data about how players use the Platform, such as pages visited and error messages encountered, to help us improve Platform performance;
• Functional Cookies: Remember your preferences, such as language settings and display options, to personalise your primebet experience;
• Analytics Cookies: Used to understand aggregate player behaviour and Platform usage patterns. Data collected is anonymised and not linked to individual players.

primebet does not use third-party advertising or cross-site tracking cookies. You may manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect the functionality of the primebet Platform.

9. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by primebet:

• Right to be Informed: The right to be informed of how your personal data is collected and processed — which this Privacy Policy fulfils;
• Right of Access: The right to request a copy of the personal data primebet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the primebet Data Protection Officer at [email protected] with the subject line "Data Privacy Request." primebet will respond to all verified requests within fifteen (15) business days.

10. Children's Privacy

The primebet Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. primebet does not knowingly collect personal data from individuals under the age of 21. If primebet becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered a primebet account or provided personal data to primebet, please contact us immediately at [email protected].

11. Third-Party Links

The primebet Platform may contain links to third-party websites or services for informational purposes. primebet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to the primebet Platform at https://primebet.one.

12. Updates to This Privacy Policy

primebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, primebet will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the primebet Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or primebet's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Data Privacy Request" or "Privacy Policy Enquiry"
• Response Time: Within 15 business days of receipt of a verified request
• Support Hours: 24/7, Philippines Standard Time (PST)

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with primebet's response to your data privacy concern.